ENTERPRISE WORKFLOW // PEGA // 12

PEGA Insurance Workflow.

Documented a sanitized PEGA case-management workflow for insurance application processing during the MSIB Batch 6 internship.

CLIENT

PT Asuransi Sinar Mas

ROLE

IT Developer Intern

CHALLENGE

Insurance application processing requires a structured case lifecycle for applicant intake, product selection, risk information, validation, document review, routing, and final decision.

SOLUTION

Mapped the process into PEGA case stages covering intake, validation, routing paths, supporting-document handling, reviewer verification, approval or rejection, and case closure.

KEY FEATURES

01Insurance case creation
02Applicant data intake
03Insurance product selection
04Medical and risk information
05Data validation
06Reviewer-path routing
07Document verification
08Approval, rejection, and closure

TECHNOLOGY

PEGA PlatformEnterprise WorkflowCase ManagementBusiness Process Automation

RESULTS

Produced a confidentiality-safe case study that explains the workflow and case lifecycle without publishing internal PEGA implementation assets.

NOTE

Only sanitized high-level documentation is public. PEGA export files, rule and schema packages, internal identifiers, environment metadata, real screenshots, company data, and customer data are not published.

NEXT PROJECT

CRM PT Hansen Karya Mandiri.

WEB APPLICATION // CRM WORKFLOW